PRIVACY POLICY
Privacy Policy
Addiction Treatment Recovery and Education, PLLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking tools, or contact us for medical services.
Contact Info
We collect information that you voluntarily provide to us when expressing interest in obtaining information about us or our services.
Personal Identification Information: Name, email address, and phone number.
Appointment Information: Data provided through our GoHighLevel (GHL) booking calendar, including requested service types (Suboxone, ADHD, Anxiety) and preferred times.
Health Information: Any preliminary health details provided in contact forms or during the consultation booking process.
2. How We Use Your Information
We use the information we collect for the following purposes:
To schedule and manage your free 15-minute consultation.
To communicate with you regarding your appointments via email, phone, or SMS.
To provide specialized medical treatment plans (Suboxone, ADHD, Anxiety management).
To comply with legal and regulatory requirements (HIPAA).
3. HIPAA and Health Information
As a medical provider, we take your privacy seriously. Any Protected Health Information (PHI) you provide is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We use secure, HIPAA-compliant platforms (like GoHighLevel’s HIPAA-compliant CRM) to store and process your data.
4. SMS and Text Messaging (TCPA Compliance)
By providing your phone number and submitting our web forms, you consent to receive SMS/text messages from Addiction Treatment Recovery and Education, PLLC regarding your appointments and care.
Opt-Out: You can opt-out of text messages at any time by replying "STOP".
Frequency: Message frequency varies based on your appointment status.
Data Sharing: We do not sell or share your mobile information with third parties for marketing/promotional purposes.
5. Third-Party Service Providers
We may share your information with third-party service providers who perform services for us, such as:
GoHighLevel (GHL): For CRM, appointment scheduling, and communication automation.
All third-party providers are required to maintain the confidentiality and security of your data.
6. Your Rights
Depending on your location, you may have the following rights:
The right to access the personal information we hold about you.
The right to request the correction of inaccurate information.
The right to request the deletion of your data (subject to medical record retention laws).
7. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Addiction Treatment Recovery and Education, PLLC
Address: Charlotte, NC
Phone: (980) 207-1003
Email: [email protected]
Professional mental health and substance abuse treatment services in Charlotte, NC. We're committed to helping you achieve lasting recovery and mental wellness.
© 2026 Addiction Treatment Recovery and Education, PLLC | Privacy Policy